FREQUENTLY ASKED QUESTIONS

1. What is a Red Packet?

A Red Packet is an innovative gift box concept. With experiences ranging from Wellness to Gastronomy, Sports to Entertainment, there is something for everyone.

2. How do I buy it?

Red Packet Gifts are exclusively available online on our website.

3. How do I redeem it?

Generally, you will need to make reservations a minimum 72 hours prior to your desired booking time by calling the chosen Experience Partner directly. Further details can be found in your experience gift pack.

4. How much is it?

Prices currently range from HK$100 - HK$799.

5. Does a Red Packet Gift expire?

All 2022 collection Red Packet gifts have an expiry date of 31 December 2022. To confirm the validity period of your Red Packet gift, please check the top of your e-voucher.

6. Can the validity of a Red Packet E-voucher be extended?

No, we cannot extend the validity of a Red Packet E-voucher.

7. What if I’ve arranged my experience, but something comes up and I can’t go?

If for any reason you cannot make it to the experience you’ve reserved, contact your selected Experience Partner to rearrange your experience as soon as possible. Please check the individual experience on our website to view the specific timeframe for cancellations and re-bookings.

8. Who is liable for the activities?

Whilst Red Packet has carefully selected experienced and reputable Experience Partners, we are a disclosed agent, and cannot be liable for any incidents or accidents that take place at the suppliers’ venues.

9. Are there any additional costs to the Red Packet?

Red Packet Gifts are prepaid and there are no additional costs to the experience itself unless otherwise specified.

10. Are there any terms and conditions of use?

Terms and conditions apply to the purchase of a Red Packet, as listed inside the box and here.

11. Why have all my items disappeared from the shopping cart?

If you have switched languages throughout your online shopping process, your shopping cart will be reset. To complete your online purchase, first select your preferred language, add your selected items to cart and go through the entire process in your preferred language. For any other technical issues, please contact us on +852 2882 4881 or concierge@redpacket.hk and our customer service team would be happy to assist you.