FREQUENTLY ASKED QUESTIONS
A Red Packet is an innovative gift box concept. With experiences ranging from Wellness to Gastronomy, Sports to Entertainment, there is something for everyone.
Red Packet Gifts are exclusively available online on our website.
Generally, you will need to make reservations a minimum 72 hours prior to your desired booking time by calling the chosen Experience Partner directly. Further details can be found in your experience gift pack.
Prices currently range from HK$100 - HK$799.
All 2022 collection Red Packet gifts have an expiry date of 31 December 2022. To confirm the validity period of your Red Packet gift, please check the top of your e-voucher.
No, we cannot extend the validity of a Red Packet E-voucher.
If for any reason you cannot make it to the experience you’ve reserved, contact your selected Experience Partner to rearrange your experience as soon as possible. Please check the individual experience on our website to view the specific timeframe for cancellations and re-bookings.
Whilst Red Packet has carefully selected experienced and reputable Experience Partners, we are a disclosed agent, and cannot be liable for any incidents or accidents that take place at the suppliers’ venues.
Red Packet Gifts are prepaid and there are no additional costs to the experience itself unless otherwise specified.
Terms and conditions apply to the purchase of a Red Packet, as listed inside the box and here.
If you have switched languages throughout your online shopping process, your shopping cart will be reset. To complete your online purchase, first select your preferred language, add your selected items to cart and go through the entire process in your preferred language. For any other technical issues, please contact us on +852 2882 4881 or firstname.lastname@example.org and our customer service team would be happy to assist you.