Red Packet

My Red Packet Gift introduced a unique new experience to me that I will never forget!
FAQ
1. What is a Red Packet?

Red Packet is your one-stop shop gift solution that provides the perfect gift for every person in your life, from your significant other to your boss or work colleagues. There are currently 9 different packages, each containing a wide range of experiences that the recipient can choose from. 

2. How do I buy it?

Currently, Red Packet Gifts can be bought on our website and at selected retail outlets. For a full list of Red Packet retailers, please click here.

3. How do I redeem it?

Generally, you will need to make reservations a minimum 72 hours prior to your desired booking time by calling the chosen Experience Partner directly or our Concierge Team. Further details can be found here.

4. How much is it?

Prices currently range from HK$ 488-HK$ 1,188. For further details, please click here.

5. What type of Red Packet experiences can I choose from?

There are 9 Red Packet Gifts available: Simply Pampered, Spa-licious, Simply Tasty, Delicious, Simply Fun, Family Fun, For Him, For Her and For Two. Within each gift package, there is a range of exclusive experiences that the recipient can choose from, such as pampering spa treatments, yoga classes, gourmet dinners, wine tasting sessions, flight simulator sessions and many more!

6. Does a Red Packet Gift expire?

The expiry date is printed on the gift card.

7. Can the validity of a Red Packet be extended?

No, we cannot extend the validity of a Red Packet Gift Card.

8. What happens if I lose my Gift Card?

Please safeguard your Gift Card as it is not replaceable if lost or stolen. The bearer is responsible for its loss or theft.

9. What if I’ve arranged my experience, but something comes up and I can’t go?

If for any reason you cannot make it to the experience you’ve reserved, contact your selected Experience Partner to rearrange your experience as soon as possible. Please check the individual experience on our website or in the booklet to view the specific timeframe for cancellations and rebookings.

10. Who is liable for the activities?

Whilst Red Packet has carefully selected experienced and reputable Experience Partners, we are a disclosed agent, and cannot be liable for any incidents or accidents that take place at the suppliers’ venues.

11. Are there any additional costs to the Red Packet?

Red Packet Gifts are prepaid and there are no additional costs to the experience itself unless otherwise specified.

12. Are there any terms and conditions of use?

Terms and conditions apply to the purchase of a Red Packet, as listed inside the box and here

13. How will my Red Packet be delivered to me, and how long will it take?

Your Red Packet Gift will be delivered to you or the gift recipient through standard delivery. Your Gift will arrive within 48 hours depending on the address district, if you place your order by 3pm Monday to Friday. On weekends, public holidays and for delivery to outlying islands, please allow an additional 24 hours for delivery. Deliveries can be made to all areas of Hong Kong and is free of charge. Please click here to find out more.

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